Quesmed Privacy Policy
Last updated: November 3, 2023
1. Overview
Thank you for using Ques! This Privacy Policy provides Ques’s (“we” or “our”) policies and procedures for collecting, using, and disclosing your information. Users can access our website and services (the “Services”) through our website http://quesmed.com, applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access our Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of the our Services, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as "information."
If you have questions or concerns regarding this Privacy Policy, please contact us by e-mail at [email protected].
2. Information We Collect & How We Use It
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide Services that most likely meet your needs, and to customize our Services to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse our Services without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us.
3. Information You Choose to Share
In order to use some of our Services, you must first complete the registration form and create a username and password. During registration, you are required to give truthful contact information (such as a valid email address) in accordance with our Terms of Service. We use this information to contact you about Services in which you have expressed interest.
Your information also includes the information you choose to share on our website, such as when you post a question, add notes in a module. We may also receive information about you from the modules, exercises, and other services you use that we provide on the Websites.
4. Information We Collect To Respond To Your Choices and Requests
a)
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as your email address) and financial information (such as a credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
b)
Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. The requested information typically includes contact information (such as name and shipping address) and demographic information.
We use this information to notify contest winners and award prizes, to monitor traffic on our website, or to personalize our services (in the case of anonymous information collected in surveys).
c)
Referral Service
If you choose to use our referral service to tell a friend about our Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. Sysmed Inc. will store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.
d)
Log files
Like many Websites, we automatically gather certain information about our Website traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base. We do not link this automatically collected data to personally identifiable information. We may use a third-party tracking service that uses log files and cookies, see below, to track non-personally identifiable information about visitors to the Website in the aggregate. This service captures usage and volume statistics to improve the usage of our Website and to track responses to marketing efforts.
e)
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may use cookies on this Website. As noted above, we do not link the information we store in cookies to any personally identifiable information you submit while on our Website. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Cookies may also be used to track how you use the site to target ads to you on other websites.
We use session ID cookies on certain portions of our Website. A session ID cookie expires when you close your browser. We may use session cookies to make it easier for you to navigate our Website. In addition, our third party analytics provider, if any, may use cookies to track movement on non-secure portions of the Website. We have no access to or control over these cookies. If you reject cookies, you may still use our Website, but your ability to use some areas of our Website may be limited. Some of our business partners (e.g., advertisers) use cookies on our Website. We have no access to or control over these cookies. See "Third Party Advertisers."
f)
Special Offers & Updates
We may occasionally send you information on products, services, special deals, and promotions. We may provide a registration page on which you can sign up to receive such emails from us.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."
g)
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
h)
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
i)
Profile
We may store information that we collect through cookies, log files, and/or third party sources to create a “profile” of your preferences. We do not tie your personally identifiable information, or your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the Website for you. We do not share your profile with other third parties.
Conditions Under Which We Share Information Aggregate Information (Non-Personally Identifiable).
We may share aggregated demographic information about our user base with our partners. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
In addition, data may be aggregated regarding assessment of your performance based on various measures to create generalized data regarding use of our platform. We may use and publicize such aggregate information on any basis that does not identify you, without your consent. Your contributions or notes to a module, forum, or other service on our website (“Contribution”) may also be aggregated and made publicly available. Your Contributions may be aggregated according to their registration and login status.
j)
Personally Identifiable Information
Except as discussed in this Privacy Policy, we do not share personally identifiable information with third parties.
In accordance with our Terms of Service, we may share your personally identifiable information with an educational institution under certain circumstances.
k)
Agents
We use a credit card processing company to bill you for our Services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
l)
Service Providers
We use other third parties to provide mapping solutions on the Website. When you sign up for any of our services, we will share location that you enter as necessary for the third party to provide that service.
m)
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Website; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
n)
Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase one of our Services but do not wish to receive any additional marketing material from us, you can indicate your preference in your “notification preferences.” If you no longer wish to receive our newsletter and promotional communications, if any, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [email protected].
o)
Links to Other Websites
The Website contains links to other sites that are not owned or controlled by Sysmed Inc. Please be aware that we are not responsible for the privacy policies of such other sites. We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies only to information collected through our Services.
p)
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing us at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.
q)
Security
The security of your personal information is important to us. When you enter sensitive information (such as your credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can email us at [email protected].
r)
Children
Our Website is not directed to people under 13 years of age. If you become aware that your child has provided us with personal information without your consent, please contact us at [email protected]. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we take steps to remove that information and terminate the applicable account.
s)
Terms of Service
Please also visit our Terms of Service which establish the use, disclaimers, and limitations of liability governing the use of our Services.
5. Changes to this Privacy Policy
If we decide to change our privacy policy, we will post changes to this privacy policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently.
If you have any questions or suggestions regarding our privacy policy, please contact us via email at [email protected] or by mail at this address:
Sysmed Inc.
252 Latymer Court,
Hammersmith Road,
W6 7LB